Privacy Policy

All information we gather is utilised for the primary purpose of allowing us to improve your customer experience. We will never offer personal data to 3rd parties outside of those trusted companies listed on this page, and great care is taken to ensure that all information is protected and confidential. You will not receive cold calls or junk mail as a result of visiting sblbeaute.com.au. You can also be assured that this information is completely protected and safe. In fact, some of the cookies are utilised purely to protect your data and your account.

We take your privacy rights seriously. This Privacy Policy is your assurance that we never take your privacy for granted and always take the utmost care in protecting your personal data. We comply with and are subject to obligations under the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). Customers may submit to have their personal data deleted from SBL Beauté’s databases and third parties affiliated with the company. Customers may submit for their data to no longer be processed or receive a soft copy of the gathered data delivered to either themselves or a third party. To submission access to your personal data, utilise our submission form ($10 AUD fee will apply) or contact us directly at [email protected].

Information We Collect

We gather personal data when you offer information:

• Via our Websites, for example purchasing any our items and/or offerings or making an online booking for any of our offerings, in registering for e-mail communications or creating a customer account;
• Such as completing our permission forms and during treatment consultations;
• When giving feedback about your experience with us; and
• When making enquiries about franchising opportunities.

We may also gather personal data when other health practitioners offer personal data about you to us.

The types of personal data that we gather may include but is not limited to your:

• Name
• E-mail address
• Residence address
• Phone number
• Date of birth
• Emergency contact details
• Subscriber status

We may also ask you for other information at other times.

Additional Customer Information We Collect

In addition to the above information, we may gather the following sensitive information (which includes health information):

• Photographs of you before and after your treatment;
• File notes about your skin, your treatment, medical conditions and your leisure activities;
• Details of your medical history, including but not limited to imaging history, test results, medical conditions, treatments, allergies, medications and use of health offerings;
• Where relevant, family history and lifestyle information, which may include information about your occupation and genetic information; and
• Your health service preferences.

We will only utilise sensitive information to offer our items and/or offerings to you, and to market our items and/or offerings to you. This information will not be utilised or shared for any other purpose without your permission, except where disclosure may be required by law or is necessary to protect the rights or property of SBL Beauté, any member of the public, or to lessen a serious threat to a person’s health or safety.

Purpose of Collecting Personal Information

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. We gather personal data so that we can:

• Understand your requirements and offer you with the appropriate product or service which includes assessing, diagnosing and treating a patient’s presenting issue or concern;
• Monitor the progress of our offerings to you and tailor the offerings to suit your needs;
• Set up, administer and manage our items and/or offerings;
• Gather and aggregate information for statistical, reporting and research purposes;
• Perform tasks in connection with purchasing items offered to clients;
• Manage, train and develop our employees and representatives;
• Assess a person’s application for employment with us;
• Deliver service and company updates and newsletters to you;
• Fulfil administrative, marketing, promotional, planning and quality control purposes;
• Compile and maintain mailing lists and communicating with persons on those lists;
• Manage concerns and disputes and report to dispute resolution bodies;
• Respond to inquiries;
• Get a better understanding of you, your needs, your behaviours and how you interact with us;
• For potential franchisees, determine whether there is a suitable investment opportunity available;
• Or for purposes as required or permitted by any law, including the Privacy Act.

You can choose not to offer certain information, but then you may not be able to take advantage of some or all of the features of our items and/or offerings. It may also inhibit us from personalising your items and/or offerings to suit your individual needs.

Handling of Your Personal Information

We gather your personal data from you and, in some cases, from other people or organisations. We will utilise and share your personal data for the purposes we gathered it as well as for related purposes, where you would reasonably expect us to.

We may share your personal data to and/or gather your personal data from:

• Any entity where disclosure is required, permitted or authorised by any law (including the Privacy Act);
• A third party that we’ve contracted to offer offerings – for example: print/mail/digital service/imaging/document management offers;
• Government, statutory or regulatory bodies and enforcement bodies;
• Any external dispute resolution body;
• Any organisation that assists us to gather or aggregate information for statistical, reporting or research purposes;
• Any organisation or person in connection with the clinic, its assets;
• Any other organisation or person, where you’ve asked them to offer your personal data to us or asked us to obtain personal data from them; or
• Social media and other virtual communities and networks where people create, share or exchange information.

We may share your personal data to recipients (overseas service offers) who are located outside Australia. We will only share personal data to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient will not breach the APPs in relation to your personal data.

Marketing and Use of Your Personal Information

Every now and then, SBL Beauté might let you know – including via mail, SMS, email, telephone or online – about news, special offers, items and/or offerings that you might be interested in. When you offer your personal data to us, your permission to use your personal data to directly market our items and/or offerings to you. You are able to opt out of receiving direct marketing at any time.

When you register with our Website, or offer personal data, you will have an opportunity, at the time we gather your information, to limit e-mail and other communications. You can submit at any time that we do not send future e-mails or other communications to you either by unsubscribing from the communication or by contacting us.

You may submit to be removed from our marketing lists at any time by unsubscribing from the email or SMS directly or by contacting us at [email protected].

Use of Our Websites

We may gather information about how you access, utilise and interact with our Websites. We do this by using a range of tools such as Google Analytics and cookies. This information may include:

• The location from which you have come to the site and the pages you have visited; and
• Technical data, which may include IP address, the types of devices you are using to access our Website, device attributes, browser type, language and operating system.

We use cookies on our Website. A cookie is a small text file that our Websites may place on your device to store information. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of our Website.

Storage of Your Personal Information

SBL Beauté takes all reasonable steps to keep protected personal data and to keep this information accurate and up-to-date.

The personal data is stored on protected servers which may be operated by us and/or by third-party storage offers if in digital format, or if in hardcopy format, under the strict control of the clinic team. In some cases, protected servers are located in Australia and/or may be overseas.

These processes and systems include:

• The use of identity and access management technologies to control access to systems on which information is processed and stored;
• Requiring all employees to comply with internal information security policies and keep information protected;
• Requiring all employees to complete training about information security; and
• Monitoring and regularly reviewing our practices against our own policies and against industry best practice.

We will also take reasonable steps to destroy or de-identify personal data once we no longer require it for the purposes for which it was gathered or for any secondary purpose permitted under the APPs.

Accessing and Correcting Your Information

You may access and submit corrections of your personal data that we hold about you by contacting us. Please send full details of your submission to [email protected].

We will respond to your submissions to access or correct personal data in a reasonable time and will take all reasonable steps to ensure that the personal data we hold about you remains accurate and up to date.

Making a Complaint

If you believe that we have breached your privacy rights in any way, or would like to discuss any issues about our privacy policy, please contact our head office at [email protected].

All such enquiries or concerns will be taken seriously and handled with impartiality and discretion. If you wish to submit a concern, please offer us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done.

If you remain unsatisfied with the way in which we have handled a concern or a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) for guidance on alternative courses of action which may be available.

Information Security

We take reasonable measures to protect the security of the information transmitted between browsers and our web server, including using firewalls, SSL encryption technology and other security technologies where deemed appropriate by SBL Beauté. To protect your privacy, however, please do not utilise e-mail to communicate information you wish to be kept strictly confidential.

External Links

Our Website may contain links to other sites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party site and we are not responsible for the privacy policies or the content of any third party site.

Contact Us

If you have any questions, comments, submissions or concerns, please contact us at: [email protected].

Policy Changes

We reserve the right to review, amend, update and change this Privacy Policy from time to time and for any reason, including to reflect our practices on how we handle personal data or the types of personal data which we hold and our statutory obligations. Any changes to this Privacy Policy will be published on our Websites.

Last updated: 12th September 2025

SBL Beauté Mobile App Privacy Policy

Effective Date: March 2026

SBL Beauté ("we", "our", or "us") operates the SBL Beauté CMS Mobile Application, a professional tool used by authorised beauty professionals and clinic staff to manage appointments, schedules, and operational workflows within the SBL Beauté clinic network.

This section explains how we collect, use, and protect information when you use our mobile application.

1. Information We Collect

The SBL Beauté CMS mobile application collects limited information necessary for clinic operations and professional use.

Account Information

When you use the application, we may collect:

• Name
• Email address
• Professional role within the clinic
• Login credentials (encrypted)
• Profile information

This information is provided by the clinic administrator during staff onboarding.

Operational Data

The application allows staff to interact with clinic systems, which may include:

• Appointment schedules
• Customer service records
• Treatment workflow updates
• Work schedules and shift availability

This information is used strictly for clinic operational purposes.

Device Information

We may collect limited technical information such as:

• Device type
• Operating system version
• Application version
• Anonymous diagnostic information

This helps us maintain app performance and reliability.

2. How We Use Information

Information collected through the application is used to:

• Authenticate authorised staff members
• Manage appointments and schedules
• Support treatment workflow updates
• Enable clinic operational notifications
• Maintain application security
• Improve system reliability and performance

We do not sell, rent, or trade personal data.

3. Data Sharing

Information may be shared only in the following situations:

Internal Clinic Operations: Data may be shared within the SBL Beauté clinic systems and authorised staff to support service delivery.

Service Providers: We may use trusted service providers to support system functionality such as cloud hosting, system monitoring, and infrastructure management. These providers are contractually obligated to protect your data.

Legal Requirements: We may disclose information if required by law or legal process.

4. Data Security

We take reasonable technical and organisational measures to protect information, including:

• Secure authentication
• Encrypted data transmission
• Controlled access to clinic systems
• Secure infrastructure hosting

Only authorised personnel are permitted to access operational data.

5. Data Retention

Information is retained only for as long as necessary to support clinic operations and legal obligations. If a staff member leaves the organisation, their access to the system is revoked by the clinic administrator.

6. User Access

Access to the SBL Beauté CMS application is restricted to authorised staff. Users may request updates or corrections to their account information through their clinic administrator.

7. Third-Party Services

The application may integrate with internal clinic systems and operational tools to support appointment management and workflow notifications. These integrations are used solely to support clinic operations.

8. Children’s Privacy

The SBL Beauté CMS mobile application is not intended for children under 13 years of age. The application is designed exclusively for professional use by authorised clinic staff.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and reflected by the updated effective date.

10. Contact Information

If you have questions regarding this Privacy Policy, please contact:

SBL Beauté
Moonee Ponds, Melbourne, Australia
Email: [email protected]
Website: sblbeaute.com